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Case Study · Government
GovConnect Digital Services
Consolidating forty disconnected government portals into a single citizen gateway.
- Client
- National e-Gov Authority
- Industry
- Government & Public Sector
- Region
- Gulf
- Year
- 2024
- Timeline
- 2023 – 2024 · 18 months
- Services
- Software, Business Development
The engagement
Challenge
Citizens navigated more than forty separate government portals, each with its own account, its own design, and its own definition of identity. Completing anything that touched two agencies meant doing it twice.
Approach
A single gateway with one identity, fronting the existing agency systems rather than replacing them — the same pattern that made the Delta Health consolidation tractable, applied at national scale.
- National digital identity service with cross-agency federation
- Unified service catalogue designed around citizen tasks, not agency structure
- Agency-by-agency onboarding over fourteen months
- Capability transfer to the Authority’s in-house engineering team
Results
2.1 million citizens onboarded, with forty services consolidated behind one login. The Authority now runs and extends the platform itself — the engagement ended without a support contract, which was the stated objective from the outset.
Outcomes
- 2.1M
- citizens onboarded
- 40
- services consolidated
- 1
- identity, not forty
A single gateway for forty services — IHITT made digital government real, then handed us the keys.
Fatima Al-RashidDirector, National e-Gov AuthorityRelated
Services delivered
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