Case Study · Logistics
Digitizing a cross-border trade corridor and cutting customs clearance time by more than half.
Freight crossing the corridor averaged four days at the border. The delay was not capacity — the terminals were underused. It was paperwork: three authorities, each requiring documents the others already held, none able to see the others’ status.
Carriers priced the uncertainty into their rates. The corridor was losing volume to longer routes with predictable timings.
We designed a single-window clearance system with track-and-trace across all three authorities, and — harder — negotiated the governance agreement that let them rely on each other’s checks rather than repeating them.
Average clearance time fell 52%, from four days to under two. Carrier volumes on the corridor recovered within two quarters as predictability improved, and the mutual-recognition framework has since been extended to a fourth border.
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